Page 47 - Tropic Magazine Issue 21

TROPIC • BEAUTY

a full consultation with a customer
in the retail space to understand the
1. Chris and Tracey
got us to where we are today. Johnson customer’s hair issues and concerns and
Chris and I both love challenging 2. Hairhouse salon recommend products to suit. With 130
ourselves. Chris is the perfectionist at DFO Cairns stores nationally, Hairhouse has buying
3. Hairhouse team
while I’m creative. There is never a day power so we have heavily discounted
that’s the same in this industry. We’re the business was amazing. We actually premium products on offer. Hairhouse
constantly evolving and learning within felt a bit guilty because there are people deals directly with major suppliers and
the franchise and with support of the who have been in the network a long negotiates the best possible pricing for
franchisor, it’s a perfect match. time who should have won it. But this us. With the salon, we now offer a full
You recently won the huge honour of award is not just for the two of us, it is service, which means we don’t do a rush
being named Hairhouse Warehouse for the entire team and our Hairhouse job. We will again do a full consultation
franchisee of the year against 130 business manager as she has helped us and ask all the right questions to get a
stores nationwide - What was it like to so much from day one. We also had a lot good result for our happy clients. We
hear you had won? of franchisees approach us and say it was wash clients’ hair, give an amazing scalp
Just being nominated is a big good for Queensland to win and even massage and add deluxe treatments to
achievement in itself. Then we became better that it was a Cairns store. We hope condition the hair before cutting. Our
finalists, which meant were audited, we have put Cairns on the map. ethos in our store is “we don’t settle for
mystery-shopped and interviewed. When What are the unique attributes of good, we must be GREAT”. Outstanding
the winner was being announced, our your business? customer advice and service is our key
Chief Operating Officer was reading out We basically have two businesses in at Hairhouse DFO. We educate our
the facts about the winning store and we one. Salon and retail. The range of retail customers on what products they are
were thinking ‘no that’s not us… that’s products is amazing. We stock quality using at home to make their life easier
not us…’ but when he read out the audit salon professional products and knowing and get the result of good-looking hair
percentage we looked at each other and what product suits what hair type is all the time. Our team members are
said ‘that might be us’! When our name our point of difference. You can’t get “hair doctors”. We are a Matrix salon
was called out, we were stunned. To that advice at a supermarket, chemist and all staff are trained in the colour and
win that award after only three years in or online. Our team members will do styling aspects. Apart from the salon
and retail aspects of the store, we have a
private beauty room where we do basic
ear and nose piercing and we have a
great selection of new body piercing
jewellery. We specialise in facial waxing
and tinting. For special events, we have a
make-up artist come in, so for gala balls,
weddings, race day or formals we’ve got
you covered. We are the one-stop
shop offering the whole hair and
beauty regime.

MORE: Book an appointment by
calling 4222 2104.
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47 • tropicnow.com.au