Page 31 - Tropic Magazine Issue 13

TROPIC • COVER STORY

New life

of Riley

Meet the team from Crystalbrook
Collection’s debut resort as they What type of characteristics are you
prepare to welcome guests for looking for in staff?
Passionate people with a bit of
the very first time. pizazz is exactly what I look for in

Words Gavin King Q&A potential collaborators looking to join
our Crystalbrook Collection team.
Joel Gordon
Pull in to the porte-cochère, chill, chat to It’s about connecting with guests,
the Crystalbrook crew looking casually Area general manager interactive experiences and inspiring
sharp in their crisp white t-shirts and our collaborators to pursue genuine
their tan chinos. Now check-in, take a What makes Crystalbrook Collection careers in hotels and hospitality.
dip, sip a cocktail, marvel at the view out different from the established hotel
to the Coral Sea and soak up the five- chains? How important is the local Cairns
star atmosphere. Riley’s moment has We’re excited to bring to life a hotel market for the hotel?
finally arrived, and it’s time to celebrate. brand that re-thinks hospitality. How our Hotels have moved towards a trend
Nearly two years and more than $130 Collaborators can positively interact with of ensuring all spaces are designed
million in the making, Riley is the first our guests in two-way communication with local patronage in mind, and our
five-star hotel built in Cairns in more to enrich their stay. We’ve pinpointed marketing is skewed towards the local
than two decades. When guests first several different facets across hotels community here in Cairns. The visiting
wander through the lobby on November where we felt the experience could be friends and family market is significant
6, taking in the panoramic views out enhanced, from battling the potential in regional areas and it’s prevalent
to the pool before checking-in to their wait at the reception desk to making here in Cairns, to which we will
freshly minted rooms, they’ll be taking the dining experience more interactive embrace and support. Further to this,
part in a pivotal moment in the city’s and the overall integration of technology we also understand that a strong local
history. This is an auspicious, significant through the hotel lobby and hotel rooms. loyalty program is a powerful too. Ours
occasion, not just for the Crystalbrook Quirky in-room experiences will create will be launched in the coming months
Collection team, but also for Cairns. the “wow-factor”. so stay tuned.
Game-changing.
31 • tropicnow.com.au